- +254792 880966
- info@neematechnologies.co.ke
- Ruiru, Kenya
Frequently Asked Questions.
01. Ordering & Custom Fabrication
How do I place an order for commercial machinery?
You can place an order directly on our website or by contacting our team via phone/WhatsApp at +254 792 880 966. For custom-built equipment (such as automated Milk ATMs, Water Vending Machines, or Reverse Osmosis plants), our engineering team will confirm your required specifications, capacity, and branding preferences before production begins.
When and how do I receive my official invoice?
An official tax invoice from Neema Technical Enterprises Limited is generated upon order confirmation. You will receive a digital copy via email (info@neematechnologies.co.ke), and a physical stamped copy is provided alongside your equipment delivery and receipt.
Can I modify or cancel a custom machinery order?
Order modifications or cancellations are accepted within 24 hours of order placement before fabrication begins. Once fabrication or custom branding on stainless-steel units has commenced, cancellations may be subject to a handling fee to cover material costs.
02. Delivery, Installation & On-Site Deployment
What are your delivery timelines across Kenya?
Standard equipment in stock (such as compact Milk ATMs or Cooking Oil dispensers) is dispatched within 1 to 3 business days. Custom-fabricated machinery or large-scale water treatment plants typically require 3 to 7 business days for assembly, testing, and dispatch.
Do you provide installation and site setup?
Yes. We offer nationwide delivery and professional on-site installation across Kenya. Our technical team conducts full operational testing, plumbing/electrical integration, and hands-on training for your operators at the installation venue.
How are shipping and transport costs calculated?
Transport costs depend on your location and the size/weight of the machinery. We arrange secure transport via our delivery fleet or trusted logistics partners directly to your premises in Ruiru, Nairobi, or upcountry locations.
03. The orderPayment Terms & Financial Inquirie
What payment methods do you accept?
We accept payments via M-Pesa Paybill/Till numbers, direct bank transfers to our corporate account (Neema Technical Enterprises Limited), and banker’s cheques. Payment details are provided on your official proforma invoice.
Is a deposit required before fabrication?
For custom-built equipment or specialized configurations, a commitment deposit is required to initiate fabrication, with the remaining balance due prior to dispatch or upon completion of installation.
04. Warranty, Maintenance & Technical Support
Does Neema Technologies machinery come with a warranty?
Yes. All commercial equipment—including M-Pesa automated pool tables, milk chillers, pasteurizers, and water vending machines—comes with a comprehensive 12-month manufacturer warranty covering technical defects and key components (pumps, digital controllers, and cooling units).
How do I request spare parts or maintenance support?
We maintain a full inventory of original spare parts, digital controllers, and food-grade components at our Ruiru workshop. If you require servicing or technical support, contact our dedicated helpline at +254 792 880 966 for prompt assistance or on-site dispatch.