Return and Refund Policy for Neematechnologies.co.ke
Effective Date: 01/01/2020
Neematechnologies.co.ke is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Below is our Return and Refund Policy, which outlines how we handle returns and refunds, including the requirements and timelines involved.
1. Eligibility for Returns
We accept returns for products under the following conditions:
- The item must be returned within 7 days from the date of delivery.
- The item must be unused, in its original condition, and in its original packaging with all tags, manuals, and accessories included.
- Proof of purchase (receipt or order confirmation) must be provided.
- Certain products, such as custom-made or personalized items, are not eligible for return unless they are defective or damaged.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital products and software licenses.
- Gift cards.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Perishable goods.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [insert email or phone number] within the return window to request a return authorization.
- Prepare the Item: Ensure the product is securely packaged to avoid damage during return shipping.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refund Policy
Refunds are processed under the following conditions:
- Refund Timeline: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5-7 business days.
- Approved Refunds:
- Refunds are issued to the original payment method. If the original payment method is unavailable, we will issue store credit.
- For cash-on-delivery payments, refunds will be made via bank transfer or mobile money transfer.
5. Damaged or Defective Items
If your item arrives damaged or is defective:
- Contact us immediately at [insert email or phone number] with details and supporting evidence (photos or videos).
- We will arrange for a replacement, repair, or refund at no additional cost to you.
6. Exchange Policy
Exchanges are subject to product availability. If you wish to exchange an item:
- Follow the same process as returns.
- Specify the desired replacement item. Any price difference will be adjusted accordingly.
7. Cancellation Policy
- Orders can be canceled before shipping for a full refund.
- Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our return policy.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Website: neematechnologies.co.ke
Email: +254792 880966
Phone: info@neematechnologies.co.ke
By shopping on neematechnologies.co.ke, you agree to this Return and Refund Policy. We reserve the right to modify or update this policy at any time, so please review it periodicall