Effective Date: January 1, 2026
Business Name: NEEMA TECHNICAL ENTERPRISES LIMITED
Website: neematechnologies.co.ke
At Neema Technologies, we manufacture, supply, and deliver commercial-grade machinery exclusively across Kenya. This Shipping & Delivery Policy outlines our fulfillment process, delivery options, timeframes, and transport arrangements for all orders placed through Neema Technical Enterprises Limited.. This Shipping & Delivery Policy outlines our fulfillment process, delivery options, timeframes, and transport arrangements for all orders placed through Neema Technical Enterprises Limited.
1. Fulfillment & Dispatch Timeframes
Because our product lineup ranges from plug-and-play commercial hardware to custom-fabricated machinery, delivery timelines vary based on equipment type:
- In-Stock Standard Equipment: (e.g., M-Pesa automated pool tables, compact Milk ATMs, cooking oil dispensers)
- Order Processing: 1 business day
- Dispatch / Delivery Timeframe: 1 to 3 business days across major Kenyan towns.
- Custom-Fabricated & Heavy Industrial Equipment: (e.g., milk chillers, pasteurizers, commercial Reverse Osmosis water treatment plants)
- Fabrication & Testing Timeframe: 3 to 7 business days prior to dispatch.
- On-Site Setup & Commissioning: Scheduled upon arrival at your venue.
2. Delivery & Transport Options Across Kenya
We offer flexible fulfillment options tailored to commercial buyers:
- Company-Managed Transport & Technical Delivery: For heavy machinery, water plants, and specialized commercial units, Neema Technologies provides direct transit using our company fleet. This option includes delivery directly to your venue, site offloading, and on-site technical installation by our technicians.
- Nationwide Logistics & Parcel Couriers: For smaller components, spare parts, or standard equipment, we partner with reputable local logistics providers (including Wells Fargo, G4S, Speedaf, and regional courier buses) for secure transport to your nearest branch or town center.
- Free Workshop Pickup (Ruiru): Customers and client representatives are welcome to inspect and collect their equipment directly from our main facility: Neema Technical Enterprises Limited, Ruiru, Kiambu County, Kenya.
3. Shipping Costs & Quotes
- 100% Free Nationwide Delivery: We provide free shipping and delivery for all products ordered directly through our online store to any destination within Kenya.
- Transparent Pricing: The price listed on your order or checkout page is fully inclusive of standard delivery transport. No hidden shipping charges or additional delivery obligations will be applied at checkout or after order confirmation.
4. Order Tracking & Delivery Confirmation
- Order Status Updates: Once your order is dispatched or scheduled for transport, our logistics coordinator will contact you via phone or WhatsApp (+254 792 880 966) with transport details, driver contacts, or courier tracking references.
- On-Site Receiving: For commercial equipment deliveries, a designated representative must be present at the receiving destination to inspect the physical condition of the unit and sign the official delivery note/receipt upon arrival.
5. Transit Insurance & Damaged Shipments
All shipments transported via Neema Technologies’ company vehicles are insured against damage during transit.
- Inspection Upon Arrival: Please inspect all machinery, packaging, and digital controller components immediately upon receipt.
- Reporting Transit Issues: If any damage occurs during transport, note it on the delivery receipt and notify our team immediately at info@neematechnologies.co.ke or +254 792 880 966. We will arrange immediate technical repairs or send a replacement unit at no extra charge.
6. Contact Us
For questions regarding order status, logistics, or transport quotes, reach out to our team:
- Legal Entity: NEEMA TECHNICAL ENTERPRISES LIMITED
- Support Email: info@neematechnologies.co.ke
- Phone / WhatsApp: +254 792 880 966
- Physical Location: Ruiru, Kiambu County, Kenya