Kenya’s demand for safe, affordable milk keeps rising—yet many small kiosks and mini-dairies hesitate because they’re unsure what the full journey of purchasing a Milk ATM looks like. As Neema Technologies, we’ve supplied 200 + vending machines country-wide, so we’ve fine-tuned a transparent, end-to-end process that lets you focus on selling milk while we handle the technical heavy lifting.
1. Pre-Purchase Consultation
- Needs Assessment: We start with a quick call (or showroom visit) to understand your daily volumes, power availability, and target customers.
- Model Matching: Whether you need a compact 50 L countertop unit or a solar-ready 300 L kiosk, we help you pick the capacity, payment options (cash, M-Pesa, card), and branding wrap that fit your budget.
- Financing Guidance: Ask about our “Start-Small Grow-Big” instalment plans or partner SACCOs for micro-loans—perfect for first-time entrepreneurs.
2. Site Survey & Regulatory Prep
- On-Site Check: Our technicians visit your shop to verify floor strength, ventilation, and proximity to a 13-amp socket or solar array.
- Regulatory Support: We assist with Kenya Dairy Board licensing and KEBS food-handler certification so you stay 100 % compliant from day one.
- Water & Drainage Plan: If you opt for an integrated pasteuriser, we map out inlet and waste lines to keep your workflow hygienic.
3. Professional Installation & Commissioning
- Delivery & Positioning: We deliver nationwide in shock-absorbing crates and place the machine exactly where you want it.
- Electrical & Cooling Tests: Technicians calibrate the chiller to 4 °C and run a two-hour dry cycle to confirm temperature stability.
- First Milk Load: We help you fill, pasteurise (if applicable), and dispense the first litres while checking metering accuracy.
4. Hands-On Operator Training
- Hygiene Protocols: Daily cleaning, weekly deep-wash, and monthly filter swaps.
- Digital Metering & Pricing: How to set unit prices, run sales reports, and reset counters.
- Customer Service Tips: Engaging walk-in buyers, offering reusable bottles, and upselling other Neema vending products at your kiosk.
5. First-30-Days “White-Glove” Support
For the first month we:
- Call every week to track sales patterns and advise on stock sizing.
- Provide free on-site visits if you experience foaming, inconsistent temperatures, or software alerts.
- Replace any factory-faulty component at zero cost under our full warranty.
6. Long-Term After-Sales Care
| Service | Frequency | Your Benefit |
|---|---|---|
| Preventive Maintenance | Quarterly | Extends compressor life, avoids costly downtime |
| 24/7 Phone Support | Anytime | Speak directly to our in-house technicians, not a call-centre bot |
| Spare-Parts Stock | Always available | All parts locally sourced—no month-long import waits |
| Software Upgrades | As released | Free firmware updates add features like SMS sales summaries |
Our dedicated service team keeps an inventory of tanks, compressors, and motherboards so repairs rarely exceed 24 hours—a key reason customers choose us over import-only dealers.
7. Optional Value-Add Services
- Branding & Marketing Kits: We supply vinyl wraps, umbrellas, and flyers that shout “Fresh Milk Here!”
- Business Analytics: Upgrade to our IoT package for remote sales tracking on your phone.
- Cross-Selling Bundles: Pair your Milk ATM with a Water or Cooking Oil ATM to maximise daily foot-traffic.
8. Your Success Story Starts Here
Ready to open your milk-by-the-millilitre business?
📞 Call us today on
+254792 880966 | ✉️ info@neematechnologies.co.ke
or drop by neematechnologies.co.ke for a free demo video.
At Neema Technologies, we don’t just sell machines—we build livelihoods. From meticulous installation to round-the-clock after-sales support, we walk with you every step of the way, so you can pour profits and keep Kenya’s families drinking safe, affordable milk. Let’s grow together!